Privacy Policy

Introduction

Betterway Metal (ABN 46 151 482 996), located at 12 North Rocks Road, North Parramatta NSW 2151, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (betterwaymetal.com.au), contact us, or transact with us at our yard. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

Information you provide directly: When you fill out our contact form, call us, or visit our yard, we may collect your name, email address, phone number, and details about the scrap metal you wish to sell (type, estimated weight). If we process a transaction, we may also collect your bank account details for payment purposes.

Information collected automatically: When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to respond to your enquiries and provide quotes, process scrap metal transactions and payments, improve our website and services, send you relevant updates about pricing or services (only if you have opted in), comply with legal and regulatory obligations (including record-keeping requirements under the NSW Second-hand Dealers and Pawnbrokers Act 1996), and protect against fraud and ensure the security of our business operations.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and processing payments (such as our form handling provider and payment processors), law enforcement or regulatory authorities when required by law, and professional advisors such as accountants and legal counsel. All third-party service providers are required to protect your information in a manner consistent with this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. We use essential cookies that are necessary for the website to function properly, and analytics cookies (such as Google Analytics) that help us understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Transaction records are retained in accordance with the NSW Second-hand Dealers and Pawnbrokers Act 1996 and Australian tax law requirements.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of any inaccurate or incomplete information, request deletion of your personal information (subject to legal retention requirements), and opt out of receiving marketing communications at any time. To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites, such as Google Maps and Google Reviews. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: